Shipping Policy

Welcome to Introvert Pairs! This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website. By placing an order with us, you agree to comply with the terms stated below. Please read this policy carefully.

  1. General

1.1 Shipping Methods: We use reputable shipping carriers to ensure safe and timely delivery of your orders. The available shipping methods will be displayed during the checkout process. The shipping cost and estimated delivery time will also be provided.

1.2 Shipping Locations: We currently offer shipping services within India. Please note that certain locations may have limited or restricted delivery coverage. We reserve the right to decline shipping to specific areas.

  1. Order Processing Time

2.1 Order Processing: Once we receive your order and payment confirmation, we will begin processing it. Our standard order delivery time is 2 days – maximum 7 days business days. Please note that this does not include weekends or public holidays.

2.2 Order Verification: To prevent fraudulent transactions, we may need to verify your order details before processing. This verification process may include contacting you for additional information or requesting supporting documents. Failure to provide the requested information may result in delays or cancellation of your order.

  1. Shipment Tracking

3.1 Shipment Tracking Information: Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s website.

3.2 Delivery Updates: We will make reasonable efforts to keep you informed about the status of your shipment. However, please note that delivery updates and estimated delivery dates provided by the shipping carrier are subject to change and may depend on various factors beyond our control.

  1. Delivery Time

4.1 Estimated Delivery Time: The estimated delivery time will vary based on your location, shipping method chosen, and other factors. We aim to deliver your order within 7 business days from the date of shipment, but please note that delays may occur due to unforeseen circumstances.

4.2 Non-Delivery Situations: If you do not receive your order within the estimated delivery time, please contact us at or through WhatsApp. We will initiate an investigation with the shipping carrier to determine the reason for the delay and take appropriate action.

  1. Shipping Charges

5.1 Shipping Costs: The shipping cost for your order will be calculated based on the total weight of the package, shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process.

5.2 Customs and Duties: Any customs duties, taxes, or additional charges levied by the destination country’s customs authorities are the sole responsibility of the customer. We are not responsible for any additional fees incurred during the customs clearance process.

  1. Damaged or Lost Shipments

6.1 Damaged Shipments: If you receive a package that appears to be damaged, please inspect its contents in the presence of the delivery personnel, if possible. If any items are damaged, take photographs as evidence and notify us immediately. We will work with you to resolve the issue.

6.2 Lost Shipments: In the rare event that your shipment is lost in transit, please contact us as soon as possible. We will initiate an investigation with the shipping carrier and take appropriate steps to locate or replace your order.

  1. Changes to Shipping Policy

7.1 Modification: Introvert Pairs reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

If you have any questions or require further assistance